Cancellation Policy
Last updated: 22nd September 2025

1. Scope
   This Cancellation Policy applies to all Sukriti Professional Academy (“SPA”) programs and services delivered on campus and online, including diplomas, certifications, workshops, bootcamps, events, and ancillary services.
   
2. General rules

• Cancellations must be requested in writing from the registered email ID.
• Application/registration fees are non‑refundable and non‑transferable.
• Once a batch has commenced, cancellations generally do not qualify for fee refunds; please also review the Refund Policy for refund eligibility.
• If learning materials, software licenses, tool access, or onboarding services have been provisioned before cancellation, their actual/prorated costs may be charged.

3. How to cancel

• Send an email with subject “Cancellation Request – [Program Name] – [Student Name] – [Batch/Start Date]”.
• Include registered mobile number, admission ID/application ID, payment reference(s), and reason for cancellation.
• For minors, the parent/guardian’s written consent and ID may be required.

4. Key timelines

• Before batch commencement: Cancellation is permitted; eligibility for refunds, if any, is governed strictly by the Refund Policy timelines and deductions.
• After batch commencement: Cancellation is permitted; refunds are ordinarily not available except as set out in the Refund Policy in exceptional, documented circumstances.

5. Institute‑initiated cancellations
   SPA may cancel/postpone/merge a batch or change delivery mode/venue due to academic, operational, or force‑majeure reasons. In such cases, SPA will provide options such as deferral, alternative batch, or other remedies as per the Refund Policy.
   
6. Conduct and policy breaches
   If admission is cancelled due to policy breaches (e.g., misconduct, academic dishonesty, falsified documents, fee default), fees paid may be forfeited per the Terms & Conditions.
   
7. Processing time
   Cancellation requests are acknowledged within 3–5 working days and resolved as quickly as possible. Where a refund is applicable, timelines are defined in the Refund Policy.
   
8. Contact for cancellations
   All cancellation requests and queries must be directed to:

• Contact person: Dr. Babita Shrivastava
• Email: info@sukritiedu.com
• Phone/WhatsApp: 8745966777
• Address: 3rd Floor, NDIIT Building, Kalkaji, New Delhi, 110019
  Working hours: Mon–Sat, 9:00 AM – 6:00 PM IST