Refund Policy
Last updated: 22nd September 2025

1. Scope
   This Refund Policy governs all fee refunds for Sukriti Professional Academy (“SPA”) programs and services delivered on campus and online, including diplomas, certifications, workshops, bootcamps, events, and ancillary services.
   
2. Non‑refundable components

• Application/registration fees are non‑refundable.
• Convenience charges, payment gateway charges, taxes (e.g., GST), costs of learning materials, software licenses, toolkit access, uniforms, and other consumables already issued/activated are non‑refundable.
• Any explicitly marked “non‑refundable” fee component at admission remains non‑refundable.

3. Student‑initiated refunds (standard cases)

• Before batch commencement:
  • If a written cancellation request is received sufficiently before the official batch start date, SPA may process a partial refund after deducting non‑refundable components and an administrative fee.
  • If materials/licenses/onboarding have been provisioned, their actual/prorated cost will be deducted.
• After batch commencement:
  • Fees are ordinarily non‑refundable.
  • In exceptional cases (e.g., certified medical emergencies or significant force‑majeure events affecting the student), management may consider a proportionate relief or deferral at SPA’s sole discretion upon valid documentation.

4. Institute‑initiated changes

• If SPA cancels a batch before commencement and the student does not wish to defer or switch to an alternative batch, SPA will refund the course fee paid, minus any expressly non‑refundable components already consumed (if any).
• If SPA postpones/merges a batch or shifts to an alternative delivery mode (e.g., online) for operational/force‑majeure reasons, students may opt for deferral or continue; if neither option is acceptable, SPA will evaluate refunds reasonably and in good faith consistent with this policy.

5. Refund documentation and process

• Submit a written refund request from the registered email with subject “Refund Request – [Program Name] – [Student Name] – [Batch/Start Date]”.
• Attach admission ID/application ID, payment references, government ID, and any supporting documents (e.g., medical certificates).
• Approved refunds are processed to the original payment method/payer of record only. SPA cannot reroute funds to third parties.
• Typical processing time: SPA approval within 7–14 working days; bank/payment‑gateway credit timelines may add 8–15 working days depending on the provider.

6. Special notes

• No interest is payable on any amount held or refunded.
• Scholarships/discounts are not encashable and lapse if admission is cancelled/withdrawn; refunds, if any, are computed on the actual fee paid after scholarship/discount.
• Security/caution deposits (if applicable) are refundable after adjustment of dues and submission of the prescribed clearance form; claims must be made within the stipulated period noted in the Terms & Conditions.

7. No‑show and fee defaults

• Failure to join on the start date without written notice (“no‑show”) is treated as post‑commencement withdrawal; refunds are ordinarily not applicable.
• Fee defaults or non‑payment as per schedule may lead to suspension/cancellation of enrollment without refund, as per the Terms & Conditions.

8. Disputes and jurisdiction

• Disputes under this policy are subject to the Terms & Conditions (governing law and jurisdiction).

9. Contact for refunds
   All refund requests and queries must be directed to:

• Contact person: Dr. Babita Shrivastava
• Email: info@sukritiedu.com
• Phone/WhatsApp: 8745966777
• Address: 3rd Floor, NDIIT Building, Kalkaji, New Delhi, 110019
  Working hours: Mon–Sat, 9:00 AM – 6:00 PM IST